This Refund Policy describes how billing and refunds are handled for subscriptions to kinklabyrinth.com. Payments are processed by CCBill, our authorized payment processor and Merchant of Record.
1. Standard Policy — Digital Content
Subscriptions grant access to digital content and services. Consistent with industry practice for adult digital content, once a subscription is activated and premium content has been accessed, subscription fees are generally non-refundable.
We do not prorate refunds for partial billing periods, except where required by law.
2. EU / EEA Consumers — 14-Day Right of Withdrawal
If you reside in the European Union or EEA, you have a 14-day right of withdrawal from distance contracts under Directive 2011/83/EU. However, for digital content and services supplied without a tangible medium, this right is lost once performance begins with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal (Directive 2019/770/EU, Article 16(m) of Directive 2011/83/EU).
At checkout, you expressly request and consent to immediate performance and waive your right of withdrawal. If you have not yet accessed any premium content, you may still exercise your right within 14 days by emailing contact@kinklabyrinth.com.
3. UK Consumers
Equivalent statutory rights apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4. How to Request a Refund
- Via the processor: go to contact@kinklabyrinth.com, enter your email or transaction ID, and submit your request.
- By email: contact@kinklabyrinth.com with your order number and reason.
- Processor phone (EN): see contact@kinklabyrinth.com for current numbers.
5. When We Will Refund
- Duplicate billing or technical billing error.
- Unauthorized transaction (after processor investigation).
- Service outage materially preventing access to paid features (at our discretion, pro-rata credit).
- Mandatory consumer rights under local law.
6. Chargebacks
Please contact us first — we aim to resolve issues within 5 business days. Filing a chargeback without contacting us may result in account suspension and may be reported to the card network. Fraudulent chargebacks may be contested.
7. Cancellation
Cancelling your subscription stops future renewals but does not automatically refund the current period. Cancel at contact@kinklabyrinth.com or by emailing contact@kinklabyrinth.com at least 24 hours before renewal.
8. Contact
KL Digital LLC — contact@kinklabyrinth.com. Billing issues: contact@kinklabyrinth.com.